How to fix troubles logging into HIVE

Modified on Fri, Jan 24 at 2:44 PM

Most often, this is due to the annual Willow password change

  • step 1: go to "Google Password Manager"
    • find where the "Hive Password" is stored and delete after writing down what was stored just in case
  • step 2: go to "Hive.com"
    • do not type in the user name and password - ever!
    • select "Log In with Google" and log in with your willow google account

Password change not the issue: 

  • Instructions
    • Log out of Hive
    • Open Developer Tools (right-click anywhere and select "Inspect")
    • Click on the "Application" tab
    • Select "Storage" on the left
    • Click "Clear site data"
    • Refresh the page
    • Sign in again
  • Video Instructions

If you still cannot fix it, a temporary solution is to open a tab "incognito" and go to "Hive.com"; this often works as a temporary fix until Hive support can help
  • click on the blue ?
  • support
  • start conversation; initially it will be a bot; but someone reaches pretty quickly generally; Tim has been the most helpful

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