I.T. Support Portal

Book a time slot and ASK I.T.! 1

• New Projects/tickets Questions

Applications 4

• Export or Import your Chrome Bookmarks
• How to convert PDF to JPG
• How to fix troubles logging into HIVE
• How to add members to Group or Collaborative Inbox

Printing 6

• How to Print From a Chromebook-Mobility Print
• Scan In Color
• Print to Color printers using - print.willowcreek.org
• How to Print
• Mobility Printing issues

View all 6

Hardware 0

Passwords 4

• How to Reset Your Willow Password
• 2FA Authentication Instructions (Volunteers)
• Reset Rock Care Center login (for volunteers)
• To set/change the default 2FA method

Rock 5

• How to View Inactive Groups in the Rock Group Viewer Tree
• How to submit a Rock Event for approval
• Add a vehicle make/model into inventory for C.A.R.S.
• Rerun Background Check Workflow on Name Change
• How to resend tech agreement for Care Center Rock accounts

Training 5

• Where can I find training resources for Rock?
• Google Workspace Tutorials
• Chromebook Tutorials
• Opening and Using Microsoft Office Files in Google Drive
• Using the OWL HQ Device in the SBR Boardroom

Equipment 1

• What kind of equipment is available for loan?

User Accounts 3

• Requesting a Rock Account for Volunteer
• Creating a New Hire, Title Change or Ministry Change Request
• Requesting additional Rock rights for staff or volunteer

Troubleshooting 4

• How to fix hardware and system problems on a Chromebook
• ​How to Fax
• Reset Audio for chromebook
• What to do if receive a Phishing email

Apple 0