I.T. Support Portal

Book a time slot and ASK I.T.! 1

• You've got questions, we've got answers!

Applications 2

• Export or Import your Chrome Bookmarks
• How to convert PDF to JPEG-Sejda

Printing 5

• How to Print From a Chromebook-Mobility Print
• Scan In Color
• Print to Color printers using - print.willowcreek.org
• How to Print
• Mobility Printing issues

Hardware 0

Passwords 3

• How to Reset Your Willow Password
• 2FA Authentication Instructions (Volunteers)
• Reset Rock Care Center login (for volunteers)

Rock 4

• How to View Inactive Groups in the Rock Group Viewer Tree
• How to submit a Rock Event for approval
• Add a vehicle make/model into inventory for C.A.R.S.
• Rerun Background Check Workflow on Name Change

Training 5

• Where can I find training resources for Rock?
• Google Workspace Tutorials
• Chromebook Tutorials
• Opening and Using Microsoft Office Files in Google Drive
• Using the OWL HQ Device in the SBR Boardroom

Equipment 1

• What kind of equipment is available for loan?

User Accounts 3

• Requesting a Rock Account for Volunteer
• Creating a New Hire, Title Change or Ministry Change Request
• Requesting additional Rock rights for staff or volunteer

Network 1

• How to use SonicWall or MobileConnect for VPN Access

Troubleshooting 3

• How to fix hardware and system problems on a Chromebook
• ​How to Fax
• Reset Audio for chromebook

Apple 1

• Erasing all content and settings on a Mac